Privacy Policy

Welcome to Jet's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jetspizza.click or interact with our food ordering and delivery services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our site and services immediately.

This Privacy Policy applies to all information collected through our website, mobile experience, and any related services, sales, marketing, or events (collectively referred to as the "Services"). By using our Services, you consent to the data practices described in this policy.

1. Who We Are

Jet's Pizza operates the website jetspizza.click and provides food ordering, delivery, and related services to customers across the United States. For the purposes of this Privacy Policy, "we," "us," and "our" refer to Jet's Pizza and its authorized representatives.

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our Services. The categories of information we collect include the following:

2.1 Personal Information You Provide Directly

When you place an order, create an account, subscribe to our newsletter, contact us for support, or otherwise engage with our Services, you may provide us with personal information such as:

• Identity Information: First name, last name, username or similar identifier.
• Contact Information: Email address, telephone number, billing address, delivery address.
• Payment Information: Credit or debit card numbers, bank account information, or other payment details (processed securely through third-party payment processors).
• Order Information: Details about the food items you order, special dietary instructions, order history, and preferences.
• Account Credentials: Username and password when you register for an account with us.
• Communications: Records of correspondence if you contact us via email, phone, or online chat.
• Feedback and Reviews: Comments, ratings, and reviews you submit about our products or services.
• Promotional Participation: Information you provide when entering contests, promotions, or surveys.

2.2 Information Collected Automatically

When you access our website or use our digital services, we automatically collect certain technical and usage information, including:

• Device Information: IP address, browser type and version, operating system, device identifiers, mobile network information.
• Usage Data: Pages you visit, links you click, time spent on pages, referring URLs, and navigation paths through our website.
• Location Data: General geographic location inferred from your IP address, and, with your consent, precise geolocation data from your mobile device for delivery purposes.
• Log Data: Server logs that record requests made to our server, error logs, and diagnostic information.
• Cookie and Tracking Data: Information gathered through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 8 of this policy for more information on cookies.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Social Media Platforms: If you connect your social media account to our Services or log in using social media credentials, we may receive profile information such as your name, email, and profile picture.
• Payment Processors: Confirmation or failure notifications related to your transactions.
• Analytics Providers: Aggregated data about how users interact with our website.
• Marketing Partners: Information to help us better target our advertising and promotions.
• Public Databases: Publicly available information that we may combine with the information you provide.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes in accordance with applicable United States federal and state law, including the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and other applicable state privacy laws.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup.
• To manage your account and provide you with customer support.
• To send you order confirmations, receipts, and status updates.
• To facilitate payment processing through secure third-party payment processors.
• To verify your identity and prevent fraudulent transactions.

3.2 Communication and Customer Service

• To respond to your inquiries, questions, and support requests.
• To send you administrative notices, service updates, and important policy changes.
• To follow up on your feedback and reviews.
• To contact you about issues related to your account or orders.

3.3 Marketing and Promotional Activities

• To send you newsletters, special offers, coupons, and promotional communications about our products and services, where you have consented or where otherwise permitted by law.
• To personalize your experience and deliver content and product offerings relevant to your interests.
• To administer loyalty programs, contests, promotions, and surveys.
• To measure the effectiveness of our marketing campaigns.

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Analytics and Service Improvement

• To analyze usage patterns and trends to improve our website, menu offerings, and overall user experience.
• To conduct research and development to enhance our food products and delivery services.
• To monitor and maintain the security, integrity, and performance of our systems.
• To troubleshoot technical issues and ensure our platform functions correctly.

3.5 Legal and Compliance Purposes

• To comply with applicable federal, state, and local laws and regulations.
• To enforce our Terms of Service and other legal agreements.
• To protect the rights, property, and safety of Jet's Pizza, our customers, and the public.
• To respond to lawful requests from governmental authorities.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary consideration. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering our Services. These providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. Examples include:

• Payment Processors: To securely handle financial transactions.
• Delivery and Logistics Partners: To coordinate food delivery to your location.
• Cloud Hosting Providers: To store and manage data on our behalf.
• Email Marketing Platforms: To send promotional and transactional emails.
• Analytics Providers: Such as Google Analytics, to help us understand user behavior on our website.
• Customer Support Tools: To manage and respond to customer service inquiries.
• Advertising Networks: To display relevant advertisements on our and third-party platforms.

4.2 Legal Requirements and Law Enforcement

We may disclose your information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service or other agreements.
• Protect and defend the rights or property of Jet's Pizza.
• Prevent or investigate possible wrongdoing or fraud in connection with our Services.
• Protect the personal safety of users of our Services or the general public.

4.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you participate in co-branded promotions or integrate third-party services with your account.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: We limit access to personal information to employees, contractors, and agents who need it to perform their job functions, and they are subject to strict confidentiality obligations.
• Secure Payment Processing: Payment card information is processed by PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Firewalls and Intrusion Detection: We deploy firewalls, intrusion detection systems, and regular security audits to protect our infrastructure.
• Data Minimization: We collect only the information necessary for the purposes described in this policy.
• Regular Security Assessments: We conduct periodic reviews of our security practices and update them as necessary.

5.2 Important Limitations

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and the appropriate regulatory authorities as required by applicable law.

You are responsible for maintaining the confidentiality of your account password and for any activities that occur under your account. Please notify us immediately at [email protected] if you suspect any unauthorized use of your account.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in compliance with applicable United States privacy laws.

7.1 Rights Available to All Users

• Right to Know: You have the right to know what personal information we collect, how we use it, and with whom we share it.
• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know (Detailed): The right to request disclosure of specific pieces of personal information collected, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share information.
• Right to Delete: The right to request deletion of personal information we collected from you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: The right to limit how we use and disclose sensitive personal information.
• Right to Non-Discrimination: You will not be discriminated against for exercising any of your CCPA/CPRA rights.
• Right to Data Portability: The right to receive your personal information in a portable, usable format.

7.3 Rights for Residents of Other States

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other states with comprehensive privacy legislation may have similar rights including the right to access, correct, delete, and obtain a portable copy of their personal data, as well as the right to opt out of certain data processing activities. We honor these rights to the extent required by applicable state law.

7.4 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us through one of the following methods:

• Email: [email protected] — please include "Privacy Rights Request" in the subject line.
• Website: jetspizza.click — use the contact form on our website.

We will verify your identity before processing your request to protect your privacy and security. We will respond to verifiable requests within 45 days. If we require additional time (up to 90 days total), we will inform you of the reason and extension period in writing.

We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded. In such cases, we will inform you of the applicable fee before completing your request.

7.5 Authorized Agent

California residents may designate an authorized agent to submit a privacy rights request on their behalf. If you use an authorized agent, we may require written proof of the agent's authority to act on your behalf and may verify your identity directly with you.

8. Cookie Policy Overview

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. This section provides a brief overview; please refer to our full Cookie Policy available on our website for complete details.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including maintaining your session, storing items in your cart, and enabling secure login.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized information about page visits and traffic sources (e.g., Google Analytics).
• Functional Cookies: Remember your preferences such as language settings, delivery address, and order preferences to personalize your experience.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements based on your browsing behavior, on our website and across third-party sites.

8.2 Managing Cookie Preferences

You can control and manage cookies in various ways. Most web browsers allow you to refuse or accept cookies through your browser settings. You can also use our cookie consent banner when you first visit our website to select your preferences. Please note that disabling certain cookies may affect the functionality of our Services.

For more information about our use of cookies, including a full list of cookies we use and how to manage them, please visit our Cookie Policy page.

9. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, or from individuals under the age of 18 without verifiable parental consent where required.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete such information from our records.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children never to provide personal information on our website without their permission.

10. International Data Transfers

Jet's Pizza is based in the United States and primarily operates within the United States. Your information is collected and stored on servers located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

The data protection laws in the United States may differ from those in your country of residence. By using our Services and providing us with your personal information, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy and applicable United States law.

If we expand our services internationally, we will take appropriate safeguards to ensure that transfers of personal information comply with applicable data protection laws, including, where applicable, implementing standard contractual clauses or other appropriate transfer mechanisms.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party websites and are not responsible for their privacy statements or practices.

We encourage you to read the privacy policy of every website you visit when you leave our website. This Privacy Policy applies only to information collected through our website and Services.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Currently, our website does not respond to DNT browser signals because there is no established industry standard for how to respond to such signals. However, we offer choices about data collection and use as described in this policy and in our Cookie Policy.

California residents are advised that, in accordance with California Business and Professions Code Section 22575, we are providing this disclosure that our website does not currently alter its data collection and use practices in response to Do Not Track signals.

13. FTC Act Compliance and Consumer Protection

We operate our Services in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy and data practices are designed to be transparent, fair, and consistent with our representations to consumers. We do not engage in deceptive data collection or use practices.

If you believe that our data practices are unfair or deceptive, you have the right to file a complaint with the Federal Trade Commission (FTC). Information about filing complaints with the FTC can be found at www.ftc.gov.

14. How to File a Privacy Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with a relevant regulatory authority. Depending on your state of residence, you may contact:

14.1 Federal Authorities

• Federal Trade Commission (FTC):
  Website: www.ftc.gov
  Phone: 1-877-382-4357
  Address: 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 State Authorities

• California Residents – California Privacy Protection Agency (CPPA):
  Website: cppa.ca.gov
• California Residents – California Attorney General:
  Website: oag.ca.gov
• Other State Residents: Please contact your state's Attorney General office or designated privacy enforcement authority.

14.3 Internal Complaint Process

Before filing a complaint with regulatory authorities, we encourage you to contact us directly so we can address your concerns promptly:

• Email: [email protected]
• Website: jetspizza.click

We will acknowledge receipt of your complaint within 5 business days and aim to resolve your concern within 30 days.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you by:

• Posting the updated policy on this page with a revised "Last Updated" date.
• Sending an email notification to the email address associated with your account (for significant changes).
• Displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the information below. We are committed to addressing your inquiry in a timely and transparent manner.

We take all privacy inquiries seriously and will respond to your request within the timeframes required by applicable law. Thank you for trusting Jet's Pizza with your personal information. Your privacy and satisfaction are important to us, and we are dedicated to maintaining the highest standards of data protection in all of our business operations.